Houspoon cancellation policy
Last revision: June 23, 2017
All Reservations are subject to Houspoon's cancellation policy, as stated below:
- If a Guest cancels a Reservation at least 24 hours prior to the applicable Food Event date, the Host shall not be paid any of the Reservation Amount and the Guest shall be reimbursed the full Reservation Amount net any commissions and fees paid by Houspoon (e.g – PayPal fees)
- If a Reservation is cancelled by a Guest between 4 and 24 hours prior to the applicable Food Event date, the Host shall be paid 50% of the Reservation Amount and the remainder shall be returned to the Guest net any commissions and fees paid by Houspoon.
- f a Reservation is cancelled by a Guest less than 4 hours before the applicable Food Event, the Guest shall not be entitled to any return, credit or reimbursement.
In case a Host cancels Guest’s Reservation to participate in a Food Event, Company will credit Guest with the full Reservation Amount such Guest has paid to Houspoon. Company reserves the right to charge the canceling Host with the Reservation Fees collected.
Houspoon shall not bear any liability for any cost, expense, loss or damage that you may suffer or incur as a result of Host’s or Guest’s cancelation of a Reservation of Food Event.
Additionally, Houspoon reserves the right to charge back from Hosts the Reservation Amount they received for organizing certain Food Event if upon the receipt of a complaint by a Guest with respect to such Food Event, it believes, at its sole discretion, that such Food Event was not compatible with Houspoon standards of service or in case of any misconduct of the Host.
Reimbursement will be made 5 business days after the Company confirms the cancellation. For any doubt please contact us at firstname.lastname@example.org and we will solve your inquiry at the soonest time possible.